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What Is Klarna?

Improving your home or flat doesn't have to mean a huge upfront bill. If you are seeking for a more manageable way to pay, then the Klarna "Slice it" offer may just be perfect for you. Here in DirectDoors we offer finance packages on any purchase over £60.

 

If you decide on this payment option then please choose Klarna at the checkout. Follow the buying process and in the end you will be redirected to the Estimated Instalments Calculator, chose your plan and place the order.
You will be asked to register and create a Klarna account.

 

The procedure should be straight forward and intuitive however if you have any concerns please don't hesitate to contact us via info@directdoors.com or call us on 01968 671 681 and we will be more than happy to help.

 

If you think Klarna is the solution for you please read information below:
ALL YOU NEED TO KNOW ABOUT KLARNA
Founded in 2005, Klarna HQ is located in Stockholm, Sweden. With 1,500 staff managing 650,000 transactions per day (10% of all online transactions in Europe), Klarna Group works with 70,000 online merchants.
Active in 18 markets, Klarna Group's client list features many big-name brands, including: Asos, Dorothy Perkins, Microsoft and Samsung. With such an impressive portfolio you can be sure your payments are in very good hands.
 
What is Klarna?
In order to use the Klarna payment option you will need to register and create your own personal Klarna Account.
Your Klarna Account is an account with a line of credit which you can use to buy goods and pay for them over time at your own convenience.
Goods you order from DirectDoors.com will be sent to you from our store. Following the order, you will receive an email to confirm your order and its expected delivery date.
You’ll also receive a physical copy of your credit agreement from Klarna within a few days, as well as a welcome email with a link to your first monthly statement. Statements are sent on or around the 7th of each month.
By logging in to your personal Klarna account you can review your purchases and payments or settle your monthly statement.
 
What is Klarna Slice It?
Slice it is one of the options that will be offered to you during your purchase. As well as giving you a flexible way to manage your payments, Slice it gives you the ability to start paying for your goods after you get them.
The first time you choose to buy with Slice it, you will be asked to apply for a Klarna Account at the checkout phase. An affordability assessment will be carried out at this stage. If you are approved Klarna will then create your account.
If you already have a Klarna account the order amount of any purchases you make with the Slice it option will be added to your total balance, provided the new purchase does not take you over your available credit limit.
Payment information is processed securely by Klarna. All transactions take place via secure connections protected with the latest industry standard security protocols.
 
What Details do I Need to Provide When I Make A Purchase?
When you first open your Klarna Account the following information will be required:
  • Your full name
  • Your billing address
  • Your date of birth
  • Your mobile phone number
  • Your email address
All information will be sent to your email address, so it is important you provide the right contact details. If you do not receive your monthly statements you may become liable for late payment fees.
If you change your email address after you have placed an order, please contact Klarna Customer Service and they will help you update your information.
 
How Do I Make A Payment?
Simply select the ‘Make a payment button’ in your monthly statement email, which will be sent you on or around the 7th of every month. Once you are logged in you can opt to pay your minimum or interest-saver payment, or a custom amount.
If you have promotional purchases which are due at the end of the month we recommend paying the interest-saver amount to ensure you maintain your promotional terms.
Alternatively, you can pay your minimum payment. Please note this transforms any promotional balances to our standard rate account, which is charged at 18.9% interest.
If you do not have your monthly statement email to hand, you can log in here. Follow the steps to request a new login link, which will be sent to your email address. Once you have logged in,  select credit account from the top right hand menu. Then you can make your payment.
You can make a payment to your account using a debit card.
 
For More Information:
If you find yourself wanting to learn more about Klarna, or if you need some assistance with your account/payment plans, please don't hesitate to contact Klarna Customer Service.
Alternatively, if you wish to speak to one of our staff members here at DirectDoors.com, please email us via info@directdoors.com (or call us on 01968 671 681) and we will be more than happy to help.
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