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Covid-19 Update

We are delivering almost all our products.

Update 1;
Our standard delivery service is now operating for almost all  products, albeit with slight delays that are subject to change. Our aim is to dispatch all orders with a minimum of delay.
Update 2;
Due to a slightly reduced warehouse capacity and courier limitations, we can only offer a Next Day service on limited products.

To help customers determine which products are available during Covid-19, products marked with the following or similar label are available to be delivered now.

We are continuing to deliver this product with slight delays.

Additionally, you can now filter product collections to view only products that are available to be delivered now. 

table showing directdoors delivery filters


Products that are delivered with a longer delay have the following label:

Product available but with delays:

  • Use our new Delivery Update Filter in any collection to see which products remain available or are delayed.
  • email and we’ll help with alternatives.

We are now back to normal staff levels but please be patient and respectful at all times as some suppliers are continuing to work with skeleton staffing levels, phone 01968 671681 during our new opening hours.

We usually aim to deliver most doors between 3 - 4 working days without any extra charges to most UK Mainland postcodes, Islands and exports by arrangement.

Usual Contact Opening Hours 8:00am until 8:00pm Monday to Friday and 8am to 6pm on a Saturday - Sunday - 01968 671 681 (English Delivery Hub Only)

 St Ives 



United Kingdom (Scottish Office & Showroom)

 Bay 5 Eastfield Industrial Estate 

Penicuik, Edinburgh

 EH26 8HA

Scotland, United Kingdom

Our Scottish Showroom telephone opening hours are shown below but Corona Virus may impact at various unforeseen times - no customers or visitors allowed entry: 

Mon - Thu: 8:00am - 4.30pm (Message centre thereafter)
Fri: 8:00am - 3.30pm (Message centre thereafter)
Sat: 9:00am - 2:00pm (Message centre thereafter)

Closed for lunch 12.15 to 1.15pm.

We have taken the decision to close our showroom to all customers and visitors for the forseeable future to help prevent virus spread and protect our staff and customers.

Contact details

Contact Telephone Number: +44 (0)1968 671 681

Call Options are:

1. Sales & General Enquiries 

2. Product Stock Availability 

3. Customer Delivery & Status Enquiries 

Fax: +44 (0)1968 671 684

Telephone Orders

All orders must be placed directly online, we do not accept telephone orders or card payments by phone, however, we can help talk you through a draft order which we can send directly to your e-mail address so that you can pay either through the website or by a bank transfer (BACS), easy to set up and totally safe for both parties, this is to prevent fraud and misuse of credit or debit cards. Please feel free to contact us if you have any queries. 


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