A full and plain English Returns and Refunds page is set out within the REFUND tab at the bottom of the home page.

If you prefer to order by phone please call us on +44 (0)1968 671 681 but with the following restriction, we will only accept payments by phone up to a maximum of £200 including vat and only to the billing address associated with the card, anything over this amount will only be accepted by BACS (bank) transfer, easy to set up and totally safe for both parties, this is to prevent fraud and misuse of credit or debit cards.

  1. A deposit or more likely full payment will be required where goods are to be adjusted in any way or where goods are not held in stock, no deposit will be returned if the goods which were ordered have been cut, adjusted or altered in any way by us prior to collection or delivery, see items 30 to 36 below.

  2. Any deposit or payment for adjusted, altered goods, special orders or Bespoke items will not be refunded if the order placed by the customer is subsequently cancelled by the customer due to a delay or change of specification caused by a third party and through no fault of Directdoors.com, see items 30 to 36 below.

  3. A restocking charge of 25% of the returned goods will be levied against customers' invoices when goods are returned to stock which have been correctly supplied from stock by Directdoors.com, see items 30 to 36 below.

  4. All goods remain the property of Directdoors.com until paid in full.

  5. V.A.T. at the current rate is INCLUDED on all displayed costs, Delivery is included for all doors, full E:mailed quotes will show the V.A.T. amount separately and will include delivery costs.

  6. All quotes will have the discount rate applied. Special Offers or Extra Discounts may apply from time to time, the price you see is always dependant on all doors and fittings being offered Subject to Availability, we cannot be held responsible should any part of a purchase not be available and we reserve the right to refund any customer monies for goods which are not in stock.

  7. Prices quoted in writing by E:mail or Post are firm for 30 days. Thereafter the amount quoted must be confirmed as correct.

  8. Quality. Please check thoroughly at all times, we will not refund any deposit or payment of items, unless the item was faulty or misdescribed, which have been fitted by you or your tradesman, please check before installation.

  9. No guarantee is given or implied as to the colour match of the individual panels which make up the fully fitted door. Any timber door can vary in colour after it has had the first or subsequent treatments applied.

  10. We apply three coats of a quality woodcare to all external doors which we install (unless otherwise requested). We advise that a further two coats will be required to all four edges upon completion of the installation of the door.

  11. Door types, sizes and dimensions may slightly vary from those on the Web site, in our brochures or on display in our showrooms. We reserve the right to alter any of the above specifications as we see fit, we will contact you should any altered dimension have a marked effect on the appearance of your door, we would not simply supply a product that looked materially different from the product chosen by you.

  12. Glass quoted for may be changed when necessary and an equivalent glass both in terms of quality and cost may be used, we would always ask for your permission to do so.

  13. Brassware. No guarantee is given on the longevity of the lacquer which has been applied to the brass, please read our Caring for Brassware area.

  14. All our locks carry a 12 month guarantee.

  15. Discounts may alter without prior notification, this will not affect any orders which have begun the order process.

  16. Economy Doors or Redwood Doors are not guaranteed.

  17. Door Blanks, Firecheck Doors and Plywood Doors, 12 months guarantee, Polyurethane varnish must be applied to these doors. In the case of any plywood doors a paint finish is our recomended finish which you should apply.

  18. Softwood Doors, 12 months guarantee.

  19. Hardwood, Period, Oak and Far Eastern Doors, 12 months guarantee.

  20. Bespoke Composite Doors, 60 months guarantee.

  21. Capital Range or any Purpose made Doors and Frames made in Brazilian Cedar Mahogany, Hardwood, Oak or Southern Yellow Pine carry a 12 month guarantee.

  22. External White UPVC Doors. Guarantee 10 years on the construction of the Door and Frame. 5 year guarantee on the double glazing and 1 year on the locking mechanism, we do not sell woodgrain UPVC doors.

  23. Internal UPVC Doors, 12 months guarantee.

  24. Double Glazing, when fitted by us the guarantee is 1 year, guarantee is in respect to the unit itself failing or misting up inside, the guarantee does not relate to the fitting of any unit to a door or window when any issues such as leakage around the unit becomes evident and specifically is not the guarantee that applies to doors which are offered for sale as including single glass, double glazing or Tri-glazed, the glass is then only guaranteed the same length of time as the door.

  25. The guarantees in respect of a particular item are for the replacement of the defective component only, our liability will not extend beyond the cost of the defective component.

  26. Certain timber doors are made up of laminated sections and then over veneered for stability, please ask for more details.

  27. Delivery checks: Distance Selling Regulations allow you a reasonable time to check that goods supplied are as per contract. Our agent will require you to sign a delivery document confirming that the packaging has not been damaged or to state that it has been damaged. You should unwrap and check the goods for damages, defects or unsuitability when, or soon after, they’re delivered, Please report damages, defects or unsuitability within 24 hours, thereafter we cannot accept any claims for these issues after this time. Please count the quantity of doors on arrival before signing for the delivery as shortages must be reported immediately.

  28. Cancellation rights: Distance Selling Regulations allow a contract to be cancelled. This right expires after 14 days, the first day being the day after you receive goods. However, there are exceptions. Goods made to your own specification, that is, Special order, adjusted, altered or bespoke goods, are not cancellable. They are identified on the website. To cancel any other products, you must do so in writing (email preferred). You will be required to pay for the goods return to us; while in your possession you must take reasonable care of them. Once the goods are received and pass a condition check, you will be refunded in full. Refunds for goods which we accept for return will be processed once the goods have been inspected upon their return to our premises to check they are received back in the condition they were received by you, any cancellation prior to supply may result in a 3% Credit Card processing charge but as mentioned previously Bespoke goods cannot be cancelled as the manufacturing process willbegin from the day the order is placed.

  29. COOLING OFF PERIOD; There is a 14 day cooling off period with regard to any orders placed by customers but not in the case of bespokeor made to order products, this could in effect delay your orders, please make sure you advise us should you wish us to hold your order back from processing for the 14 day cooling off period.

  30. Glass Faults; Any fault within a glass pane or glazed unit which is not visible in normal transmission, in other words without having to look at the glass from unsual angles or which only show up in sunlight are deemed to be acceptable when viewed from a distance of a minimum 3 metres, this conforms to British Standards.

  31. Failure to accept pre-arranged deliveries which are then cancelled by you or have to be re-scehduled due to your circumstances changing with regard to delivery, please note there will be a transport charge of £25 + vat per 1st door and £10 + vat for each and every other door on the order for deliveries which have been accepted by you the customer for delivery and which are subsequently cancelled or delayed by you, our site states Free Delivery but this will not be the case if we have to re-schedule your delivery.

  32. Credit or Debit Card processing charges, any cancellation prior to supply may result in a 3% Credit or Debit Card charge.

    SAGE PAY explained:

  33. No goods will be accepted for return if 14 days has expired from the delivery date and / or if they have been worked on in any way whatsoever, any decision thereafter to accept goods for return as a goodwill gesture will be subject to our returns charges outlined above.

Various advice is readily available within this site to assist with all aspects of the proper installation and maintenance of your doors and associated fittings.

Please Read Thoroughly;

V.A.T. at the current rate will already be included in displayed prices, delivery for all doors is included.

Now you have the terms and conditions, feel free to browse our expansive internal and external ranges.

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