Delivery Info - DirectDoors.com
DELIVERY IS FREE FOR ALL DOORS AND FRAMES WITHIN MAINLAND UK!
Want to export your purchases abroad?
Free delivery within the UK mainland!
Any door shipping to mainland UK has no additional shipping cost applied. Availability timescales against any product is treated as 'WORKING DAYS', we will contact you when products are ready for despatch.
Orders containing no doors,
Delivery prices for orders that are for accessories only (i.e. no doors) are based on the total order weight, all prices are inclusive of packaging. The levy of a delivery charge listed does not necessarily mean an order has the weight corresponsding to that price, in some instances the actual load may be above/below the weight-band, but reflects the postage and packaging cost incurred. V.A.T. at the current rate to be added to all prices.
If you prefer to order by phone please call us on +44 (0)1968 671 681. See the contact page for more information.
We deliver throughout the U.K. Mainland using our own dedicated national distribution courier based in England, we deliver direct to your home or your project, we also deliver to all UK Islands off the mainland, an extra charge of £100 + VAT per complete door order will be added to your shopping basket. All Island deliveries will take an extra 7 days on top of the availability timescales advertised throughout the www.directdoors.com site.
We deliver anywhere on the UK Mainland for the prices shown, no hidden charges whatsoever!
Notification of Delivery;
Our courier will confirm delivery by email with you but only when the goods are ready for our courier to collect from our depot, they will then text your mobile number between 7am and 9am to advise whether you will be an am or pm delivery slot, it saves waiting in all day.
Using our courier;
We have a daily delivery service throughout the UK Mainland and by arrangment as referred to above for the Islands, please note when you are contacted by our courier they will email their contact details, they will arrange the date with you the customer. The courier will only contact you when the goods are ready or we will contact you when we expect a delay which would take the order beyond the delivery timescales mentioned on our web site, we never just arrive without you agreeing the delivery day.
We also have a direct delivery service from our suppliers and this may lead to changes in the way you are contacted but does lead to the products being delivered quicker than our nor mal courier service.
When the courier has made contact please note their contact details and DEAL DIRECTLY with them to ensure a smooth delivery experience.
All goods must be checked upon arrival for defects, damages, shortages or unsuitability, all the aforementioned issues must be expressed to our agent (courier or 2nd man) immediately, please do not sign for goods without checking for defects, damages or shortages as your signature is acceptance of the goods being received in good and serviceable condition, we cannot accept any claim for these issues after you have signedfor the goods.
Failure to accept pre-arranged deliveries which are then cancelled by you or have to be re-schedueldndue to a change in your delivery requirements will incur an additional transport charge.
The additional transport charge will be £25 + vat for the 1st door and £10 + vat for each and every door on the order for deliveries which have been accepted by you, the customer, for delivery and which are subsequently cancelled or delayed by you.
Our site states "Free Delivery" but this will not be the case if we have to re-schedule your delivery.
Discounts are available for trade and bulk purchases, "new build or renovations". Ask for a package price, we can tailor deliveries to suit any situation.
When you place an order we will get in touch to arrange a delivery date but will only do so when the goods are ready for delivery.
Info supplied by www.directdoors.com