1. A deposit or more likely full payment will be required where goods are to be adjusted in any way or where goods are not held in stock, no deposit will be returned if the goods which were ordered have been cut, adjusted or altered in any way by us prior to collection or delivery, see items 27 to 33 below.
2. Any deposit or payment for adjusted, altered goods, special orders or Bespoke items will not be refunded if the order placed by the customer is subsequently cancelled by the customer due to a delay or change of specification caused by a third party and through no fault of Directdoors.com, see items 27 to 33 below.
3. A restocking charge of 25% of the returned goods will be levied against customers' invoices when goods are returned to stock which have been correctly supplied from stock by Directdoors.com, see items 27 to 33 below.
4. All goods remain the property of Directdoors.com until paid in full.
5. V.A.T. at the current rate will be added to all displayed costs, with the exception of full E:mailed quotes which will show the V.A.T. amount.
6. All quotes will have the discount rate applied. Special Offers or Extra Discounts may apply from time to time, the price you see is always dependant on all doors and fittings being offered Subject to Availability, we cannot be held responsible should any part of a purchase not be available and we reserve the right to refund any customer monies for goods which are not in stock.
7. Prices quoted in writing by E:mail or Post are firm for 30 days. Thereafter the amount quoted must be confirmed as correct.
8. Quality. Please check thoroughly at all times, we will not refund any deposit or payment of items, unless the item was faulty or misdescribed, which have been fitted by you or your tradesman, please check before installation.
9. No guarantee is given or implied as to the colour match of the individual panels which make up the fully fitted door. Any timber door can vary in colour after it has had the first or subsequent treatments applied.
10. We apply three coats of a quality woodcare to all external doors which we install (unless otherwise requested). We advise that a further two coats will be required to all four edges upon completion of the installation of the door.
11. Door types, sizes and dimensions may slightly vary from those on the Web site, in our brochures or on display in our showrooms. We reserve the right to alter any of the above specifications as we see fit, we will contact you should any altered dimension have a marked effect on the appearnace of your door, we would not simply supply a product that looked materially different from the product chosen by you.
12. Glass quoted for may be changed when necessary and an equivalent glass both in terms of quality and cost may be used, we would always ask for your permission to do so.
13. Brassware. No guarantee is given on the longevity of the lacquer which has been applied to the brass, please read our Caring for Brassware area.
14. All our locks carry a 12 month guarantee.
15. Discounts may alter without prior notification, this will not affect any orders which have begun the order process.
16. Economy Doors or Redwood Doors are not guaranteed.
17. Door Blanks, Firecheck Doors and Plywood Doors, 12 months guarantee, Polyurethane varnish must be applied to these doors. In the case of any plywood doors a paint finish is our recomended finish which you should apply.
18. Softwood Doors, 12 months guarantee.
19. Hardwood, Period, Oak and Far Eastern Doors, 12 months guarantee.
20. Bespoke Composite Doors, 60 months guarantee.
21. Capital Range or any Purpose made Doors and Frames made in Brazilian Cedar Mahogany, Hardwood, Oak or Southern Yellow Pine carry a 12 month guarantee.
22. External White UPVC Doors. Guarantee 10 years on the construction of the Door and Frame. 5 year guarantee on the double glazing and 1 year on the locking mechanism, we do not sell woodgrain UPVC doors.
23. Internal UPVC Doors, 12 months guarantee.
24. Double Glazing, 5 years guarantee if properly fitted by your installer, when fitted by us the guarantee is 5 years.
25. The guarantees in respect of a particular item are for the replacement of the defective component only, our liability will not extend beyond the cost of the defective component.
26. Certain timber doors are made up of laminated sections and then over veneered for stability, please ask for more details.
27. All goods must be checked upon arrival for defects, damage, shortages or unsuitability, all the aforementioned issues must be expressed to our agent (courier driver or 2nd man) immediately, please do not sign for goods which are or could be damaged and SPECIFICALLY DO NOT SIGN AS UNCHECKED without checking for defects, damages or shortages as your signature is acceptance of the goods being received in good and serviceable condition, we cannot accept any claim for these issues after you have signed for the goods.
28. Cancellation rights: The law allows a contract to be cancelled. This right expires after 7 days, the first day being the day after you receive goods. However, there are exceptions. Goods made to your own specification, that is, Special order, adjusted, altered or bespoke goods, are not cancellable. They are identified on the website. To cancel, you must do so in writing (email preferred). You will be required to pay for the goods return to us; while in your possession you must take reasonable care of them. Once the goods are received and pass a condition check, you will be refunded in full. Refunds for goods which we accept for return will be processed once the goods have been inspected upon their return to our premises to check they are received back in the condition they were received by you, any cancellation prior to Manufacture or supply will result in a 3% Credit Card processing charge.
29. COOLING OFF PERIOD; There is a 7 day cooling off period with regard to any orders placed by customers, this could in effect delay your orders, please make sure you advise us should you wish us to hold your order back from processing for the 7 day cooling off period.
30. Glass Faults; Any fault within a glass pane or glazed unit which is not visible in normal transmission, in other words without having to look at the glass from unsual angles or which only show up in sunlight are deemed to be acceptable when viewed from a distance of a minimum 3 metres, this conforms to British Standards.
31. Failure to accept pre-arranged deliveries which are then cancelled by you or have to be re-scehduled due to your circumstances changing with regard to delivery, please note there will be a transport charge of £25 + vat per 1st door and £10 + vat for each and every other door on the order for deliveries which have been accepted by you the customer for delivery and which are subsequently cancelled or delayed by you, our site states Free Delivery but this will not be the case if we have to re-schedule your delivery.
32. Credit or Debit Card processing charges, any cancellation prior to Manufacture or supply will result in a 3% Credit or Debit Card charge.
33. No goods will be accepted for return if 14 days has expired from the delivery date and any decision thereafter to accept goods for return as a goodwill gesture will be subject to our returns charges outlined above.

Various advice is readily available within this site to assist with all aspects of the proper installation and maintenance of your doors and associated fittings.

Please Read Thoroughly, V.A.T. at the current rate will automatically be added to all prices.