Direct PVC Windows - directpvcwindows.comDirect PVC Windows - directpvcwindows.com

  1. A deposit will be required where goods are to be adjusted in any way or where goods are not held in stock, no deposit will be returned if the goods which were ordered have been cut, adjusted or altered in any way by us prior to collection or delivery, see items 21 to 28 below.
  2. Any deposit for adjusted, altered, Bespoke or special orders will not be refunded if the order placed by the customer is subsequently cancelled by the customer due to a delay or change of specification caused by a third party and through no fault of Directdoors.com, see items 21 to 28 below.
  3. A restocking charge of 25% of the returned goods will be levied against customers invoices when goods are returned to stock which have been correctly supplied from stock or by order from Directdoors.com, no refund will be given for the delivery charge element of the invoice for goods which are subsequently returned, see items 21 to 28 below.
  4. All goods remain the property of Directdoors.com until paid in full.
  5. Prices quoted in writing by E:mail or Post are firm for 30 days. Thereafter the amount quoted must be confirmed as correct.
  6. Quality. Please check thoroughly at all times, we will not refund any deposit or payment of items which have been fitted by you or your tradesman and are then found to be damaged, please check before installation.
  7. No guarantee is given or implied as to the colour match of the individual panels which make up the supplied door(s). Any timber door can vary in colour after it has had the first or subsequent treatments applied.
  8. Door types, sizes and dimensions may vary from those on the Web site, in our brochures or on display in our showrooms. We reserve the right to alter any of the above specifications as we see fit.
  9. Glass quoted for may be changed when necessary and an equivalent used.
  10. Brassware. No guarantee is given on the longevity of the lacquer which has been applied to the brass, please read our diy pages for further info.
  11. All our locks carry a 12 month guarantee.
  12. Economy Doors or Redwood Doors are not guaranteed.
  13. Softwood Doors, 12 months guarantee.
  14. Hardwood, Period, Oak and Far Eastern Doors, 12 months guarantee.
  15. Bespoke Composite Doors. 60 months guarantee.
  16. Capital Range or any Purpose made Doors and Frames made in Brazilian Cedar Mahogany, Hardwood, Oak or Southern Yellow Pine carry a 12 month guarantee.
  17. External White UPVC Doors. Guarantee 10 years on the construction of the Door and Frame. 5 year guarantee on the double glazing and 1 year on the locking mechanism, we do not sell woodgrain UPVC doors.
  18. Internal UPVC Doors, 12 months guarantee.
  19. Double Glazing, 5 years guarantee if properly fitted.
  20. The guarantees in respect of a particular item are for the replacement of the defective component only, our liability will not extend beyond the cost of the defective component.
  21. All goods must be checked upon arrival for defects, damage, shortages or unsuitability, all the aforementioned issues must be expressed to our agent (courier driver or 2nd man) immediately, please do not sign for goods which are or could be damaged and SPECIFICALLY DO NOT SIGN AS UNCHECKED without checking for defects, damages or shortages as your signature is acceptance of the goods being received in good and serviceable condition, any further damages noted upon unwrapping must be advised within 24 hours of goods having been received, thereafter we cannot accept any claim for these issues after this time.
  22. Cancellation rights: The law allows a contract to be cancelled. This right expires after 7 days, the first day being the day after you receive goods. However, there are exceptions. Goods made to your own specification, that is, Special order, adjusted, altered or bespoke goods, are not cancellable. They are identified on the website. To cancel any other products, you must do so in writing (email preferred). You will be required to pay for the standard unaltered goods return to us; while in your possession you must take reasonable care of them. Once the goods are received and pass a condition check, you will be refunded in full. Refunds for goods which we accept for return will be processed once the goods have been inspected upon their return to our premises to check they are received back in the condition they were received by you, any cancellation prior to supply may result in a 3% Credit Card processing charge but as mentioned previously Bespoke goods cannot be cancelled as the manufacturing process will begin from the day the order is placed.
  23. COOLING OFF PERIOD;There is a 7 day cooling off period with regard to any orders placed by customers, this could in effect delay your orders, please make sure you advise us should you wish us to hold your order back from processing for the 7 day cooling off period.
  24. Glass Faults; Any fault within a glass pane or glazed unit which is not visible in normal transmission, in other words without having to look at the glass from unsual angles or which only show up in sunlight are deemed to be acceptable when viewed from a distance of a minimum 3 metres, this conforms to British Standards.
  25. Failure to accept pre-arranged deliveries which are then cancelled by you or have to be re-scehduled due to your circumstances changing with regard to delivery, please note there will be a transport charge of £25 + vat per 1st door and £10 + vat for each and every other door on the order for deliveries which have been accepted by you the customer for delivery and which are subsequently cancelled or delayed by you, our site states Free Delivery but this will not be the case if we have to re-schedule your delivery.
  26. Credit or Debit Card processing charges, any cancellation prior to supply may result in a 3% Credit or Debit Card charge.
  27. No goods will be accepted for return if 14 days has expired from the delivery date and and any decision thereafter to accept goods for return as a goodwill gesture will be subject to our returns charges outline above.